1. Product Information
All our earrings are handmade from high-quality polymer clay, making each piece unique. Slight variations in color, texture, or pattern are natural and are not considered defects.
2. Orders & Payments
Full payment must be made at the time of purchase. Orders are processed once payment is confirmed. Please double-check your order details before checkout, as we may not be able to make changes after processing.
3. Shipping
We carefully pack each order to ensure it reaches you safely. Once dispatched, delivery times may vary based on your location and courier service. We are not responsible for delays caused by third-party shipping providers.
4. No Return / Exchange Policy
Since each product is handcrafted and made to order, we do not accept returns or exchanges.
However, if your item arrives broken or damaged, please contact us within 48 hours of delivery with clear photos and order details. We’ll assess the issue and arrange a replacement or refund as applicable.
5. Care Instructions
Polymer clay earrings are durable but should be handled with care. Avoid bending, exposure to water, perfumes, or harsh chemicals. Store them in a dry, safe place when not in use.
6. Intellectual Property
All product designs, photos, and content on this website or social media pages belong to [Your Business Name] and may not be used or reproduced without permission.
7. Policy Updates
We may update these Terms & Conditions at any time. Please review this page periodically to stay informed of any changes.
1. You must notify us within 48 hours of receiving your order if your item arrives broken or damaged.
2. Returns are only accepted for unworn items that arrived broken or damaged during transit.
The product must be in its original packaging with proof of purchase.
3. Only damaged, broken, or wrong items are eligible for a replacement or refund.
We do not accept returns for change of mind, size, or color variations, as all items are handmade and may slightly differ.
4. To request a return, contact us within 48 hours via:
📩 Email: maggiesclay.handmade@gmail.com
💬 Instagram DM: @maggiesclay
5. After reviewing the issue, we’ll either replace your product or issue a refund to your original payment method.
Refunds may take 5–7 business days to process, depending on your bank or payment provider.
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